Terms and Conditions of Service

Green Edge Gardener Australia

1. Definitions

• “Green Edge”, “we”, “our”, or “us” refers to Green Edge Gardener Australia.
• “Client”, “you”, or “your” refers to the individual or entity engaging our services.
• “Services” refers to all lawn mowing, garden care, and related services provided by Green Edge.

2. Acceptance of Terms

By engaging Green Edge to provide any Services, you agree to these Terms and Conditions, which form a binding agreement between you and Green Edge.

3. Services Provided

Green Edge offers the following services:

• Lawn mowing
• Garden maintenance (including weeding, pruning, hedging)
• Pressure washing
• Gutter cleaning
• Kitchen garden installation
• Other agreed works as quoted

All services will be delivered to a professional standard, in line with industry best practices.

4. Scheduling and Access

• Clients must provide safe and unobstructed access to the property on the scheduled service day.
• Pets must be secured, and gates unlocked where necessary.
• Services are scheduled on a recurring basis as agreed.

5. Pricing and Payment

• All prices are quoted in AUD and are exclusive of GST unless otherwise stated.
• Invoices must be paid within 7 days of issue.
• Green Edge reserves the right to suspend services for unpaid accounts.
• Recurring services are billed in arrears on a weekly or fortnightly cycle.

6. Cancellations and Rescheduling

• A minimum of 24 hours’ notice is required for cancellations or rescheduling.
• Cancellations with less than 24 hours’ notice may incur a $50 late cancellation fee.
• Services cancelled on arrival (no access, locked gates, unsafe site) will be charged in full.

7. Weather and Force Majeure

• In the event of poor weather or unforeseen circumstances, Green Edge may reschedule services at our discretion.
• We will notify you of any rescheduled visits as early as possible.

8. Work Health and Safety

• Our team operates under a WHS policy aligned with ISO 45001:2018 standards.
• Clients must notify us of any site-specific hazards, including aggressive animals, unstable structures, or chemical hazards.

9. Property and Damage

• We take all reasonable care when delivering services.
• In the unlikely event of accidental damage, please notify us within 48 hours of the service.
• Green Edge is fully insured for public liability.

10. Garden Waste and Disposal

• Basic green waste removal is included unless otherwise agreed.
• Excessive waste requiring tip runs or trailers will be quoted and invoiced separately.

11. Photos and Media

• Green Edge may take photos of work completed for quality assurance, training, and marketing purposes.
• No identifying details will be shared without your explicit consent.

12. Privacy and Data

• Your personal data is stored securely and will never be sold or shared.
• We use secure client portals and invoicing systems to protect your information.

13. Termination of Services

• Either party may terminate ongoing services with 14 days’ written notice.
• Outstanding invoices must be paid in full before termination.

14. Dispute Resolution

• Any disputes should be raised in writing within 7 days of the service.
• Green Edge will make every effort to resolve disputes in good faith.

15. Amendments

Green Edge reserves the right to update these terms at any time. Clients will be notified of material changes via email or our website.